Before submitting a complaint to the North Carolina Commissioner of Banks (NCCOB), search for the entity that is regulated by NCCOB.
For complaints filed against mortgage lenders, brokers, and servicers, the property must be located in North Carolina and must be residential (we do not regulate commercial or investment properties under the NC SAFE Act).
NCCOB's complaint process facilitates communication between the consumer and the company. NCCOB cannot provide legal advice or representation.
Please do not submit another complaint if you already have an active complaint on file. If you have additional information to provide, contact the individual directly that is handling your existing file.
Enter the company name or the mortgage loan originator's first and last name, then click the "Search" button. Next click the "select" link next to the entity you would like to file a complaint against. If you cannot find the entity after searching, select the option for "None of the Above / Not Regulated by NCCOB".
Not Regulated By NC Commissioner of Banks
Because your complaint relates to an entity not within the jurisdiction of the North
Carolina Office of the Commissioner of Banks (NCCOB), you are being directed to
the Consumer Financial Protection Bureau (CFPB).
The CFPB handles complaints regarding bank account or services, credit cards, credit
reporting, money transfers, mortgages, student loans and vehicle or consumer loan
issues. You should be automatically directed to the CFPB complaint portal or can
find this process detailed at the following link: http://www.consumerfinance.gov/complaint/.
Thank you.
