Complaint Submission

Important Information

Before submitting a complaint to the North Carolina Commissioner of Banks (NCCOB), search for the entity that is regulated by NCCOB.

For complaints filed against mortgage lenders, brokers, and servicers, the property must be located in North Carolina and must be residential (we do not regulate commercial or investment properties under the NC SAFE Act).

NCCOB's complaint process facilitates communication between the consumer and the company. NCCOB cannot provide legal advice or representation.

Please do not submit another complaint if you already have an active complaint on file. If you have additional information to provide, contact the individual directly that is handling your existing file.

Select the Regulated Entity

Enter the company name or the mortgage loan originator's first and last name, then click the "Search" button. Next click the "select" link next to the entity you would like to file a complaint against. If you cannot find the entity after searching, select the option for "None of the Above / Not Regulated by NCCOB".

Company Name: OR Mortgage Loan Originator First Name:
Mortgage Loan Originator Last Name: